What can I do for you?
Service transformation
Why are you doing things this way? Does it work? How do you know? How could you do things differently and better? These are some of the constructive challenges I can offer, and work with you to transform your services and improve their performance.
Strategic planning
I’m a skilled strategic thinker who can review your communications, customer services, and other strategies to ensure they align with and contribute directly to achieving your organisation’s priorities. If it isn’t relevant, then why do it?
Team leadership and management
If you are in need of an interim, I can lead, direct, and manage your service or team, without you having to worry about it. I have a successful track record of leading, managing, and improving teams, from 10-90 people, and of working closely with senior executives and politicians.
Coaching and mentoring
If your team members would benefit from coaching and/or mentoring, I can help them to design plans to improve both themselves and their performance for your organisation. One-to-one sessions will provide the focus and direction to make your teams more effective.
Service reviews and re-designs
If your services and teams need reviewing, to improve performance and save money if required, I have a proven track record in re-designing and improving services both to meet customer need and achieve efficiency savings.
Project and issues support
If you need strategic advice for a bespoke project, or tactical communications support for a difficult and sensitive issue, I can help. From floods to financial irregularities, budget cuts to unpopular service changes, I’ve worked on them all.